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60 min. audio CD
Quickly Learn The Advantages Of Mastering Interactions With Your Client
Learn best practices for managing difficult clients, including the angry client, the legal dogmatist, the psychopath, and many other “difficult” client types.
Get practical strategies for strengthening and enhancing communication with clients who do not easily accept, or understand, information.
Learn the best approaches for working with clients who are under strong pressure, suffer from trauma etc.
The foundation of any strong law practice is the ability of the attorney to create effective relationships with clients. Yet dealing with clients effectively requires more than performing duties competently and keeping clients properly informed. Each client is different and each has his or her own needs, desires and predispositions. Compounding client differences are the often emotionally-charged situations that bring the client to the attorney in the first place. To more effectively manage the attorney-client relationship, attorneys need to understand the psychological background of their clients and adapt their interactions to suit each client’s psychological needs.
Thus, building your practice through healthy, satisfying relationships with clients a critical aspect of your practice.
Maximize the efficiency and profitability of your practice by better understanding your clients. Your main goal is to offer the best possible legal services, but in the fragile state that clients are often in, they need more than that.
This audiobook is a course in practical psychology that is tailored to help you get the most out of your lawyer – client relationships by increasing satisfaction on both ends. Learn the best way to approach clients based on their individual personalities and needs, improve communication and manage client expectations in order to relieve stressful interactions from start to finish.
The result will be higher productivity during your clients’ billable hours. You’ll have the tools you need to avoid backlash from the emotionally unsatisfied whose negative opinions could tarnish the reputation of your practice. When client interactions are more fluid, burnout is much less likely. Plus, your client roster can grow!
Testimonials And Reviews Aabout This
Audiobook And Its Author
JENS P. NASSTROM
So I wanted to write and say thanks for the audiobook. It is terrific… I work with professionals, including lawyers. That includes coaching how to manage the client engagement from the beginning – starting out right – which makes so much difference. Being able to identify a potentially difficult client, make the decision to engage or refer elsewhere, and then handle the situation (and possible also refer elsewhere for additional services the client needs that this particular professional doesn’t provide, in order to deliver the services they do provide) is all part of the equation.
Dolly Garlo, RN, JD, BCC, United States
It is really great to hear someone describe the reality you experience, but you’re unable to concisely explain or put your finger on how it works (we lawyers don’t talk about these matters), and then to follow up with practical tips on how to avoid ending up there all the time. I think I will benefit greatly from the practical tips and lessons in the future!
Jonas Westbring, Lawyer, Sweden
If you are not yet familiar with Jens’ research and publications do yourself a favor and get updated! You will not be disappointed. His impressive scientific background in combination with his clinical skills make for a great consultant in the field of contemporary work-psychology. In particular Jens’ expertise on stress and stress-reduction amongst lawyers and other top achievers is truly unique and highly recommendable to anyone within the legal system.
Tasha Landberg, Psychologist and trainer/coach in the legal system, co-founder of PsykoLegalis, Sweden HB
Biography of the author
Jens P. Nasstrom, work psychologist, focuses on providing training in personal performance management for lawyers.
Having been a regular lecturer in stress management and client psychology at the continued legal education (CLE/CPD) services of the Swedish Bar Association for seven years, he has trained literally thousands of lawyers – in addition to teaching client psychology at the Swedish Bar Exam.
His previous clients include The Swedish Bar Association, The Danish Bar Association as well as some of Sweden’s most prominent law firms inlcuding Mannheimer Swartling Advokatbyrå, Advokatfirman Lindahl, Setterwalls Advokatbyrå and Gernandt & Danielsson.
His publications includes:
Bridging the Gap from Law School to Law Firm: Challenges and Opportunities that Can Last an Entire Career
Written with Paloma Capabana (2013, Secare Publishing)
Client Psychology: How to Manage Difficult Clients
Written with Tasha Mesick Landberg (2013, Secare Publishing)
Undersökning av svenska advokaters arbetssituation “A study of Swedish lawyers’ working situation”
Written with Tasha Mesick Landberg (2006, University of Stockholm)